Support

We usually reply within 1–2 days.

Need help, found a bug, or have a feature request? Get in touch — a real person reads every message.

Email support abdulaziz.aloshin@gmail.com

Common questions

The reminders never arrive

Rakaati can only notify you if the system lets it. Open Settings inside the app and look at the Reminders section: if notifications are blocked it says so there, with a button that takes you straight to the right system screen. On Android, also check that exact alarms are allowed, otherwise reminders may arrive late.

The prayer times are wrong for my masjid

Prayer times are a calculation, and masjids differ. Open Settings and change the calculation method to the one your country uses, and the madhab if your Asr is later than you expect. Where your masjid still differs, follow your masjid.

It shows the wrong city

Make sure location access is granted, or turn Use my location off and choose your city by hand — the app works either way, and choosing a city by hand keeps working with no location permission at all.

How do I log a prayer I missed days ago?

Open History, tap the day, and record it there. You can also give a reason — asleep, travelling, at work, busy, or forgot — and the app will tell you which reason is costing you most.

Why is a prayer grey?

Grey means not recorded, and nothing more. Rakaati never guesses, and an unrecorded prayer is left out of your statistics entirely rather than counted as missed.

What does “excused” do?

It removes that prayer from the maths completely, rather than scoring it zero. Illness, menstruation and travel should never read as failure.

What happens on Friday?

Dhuhr becomes Jumu'ah — its own name in both languages, its own icon, and its own expectation of the masjid.

Is my data private?

Completely. There is no account, no server, and the app makes no network requests at all. Read the full Privacy Policy.

Requirements

iPhone running iOS 18 or later.
Android 10 or later.
Location access, or a city chosen by hand, for prayer times.
Notification permission, if you want the reminders.